Shipping: Our products are shipped within 3-4 Days with the exception of custom orders, using the following carriers: USPS, FedEx, UPS, and numerous large freight carriers. To return your product, you should mail your product to: 1250 North Marshall Ave, El Cajon California United States 92020. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Note: For parts, orders processed after 2 p.m. PST will be shipped out the following business day. For systems, tarps and kits, orders are shipped out 3 business days after date of purchase.
Returns: You have 30 days from the date of delivery to install your first manual “pullout type tarping system” and try it. If you wish to return it for any reason, you may by calling (800) 368-3075 and getting a return authorization number anytime within those 30 days. Ultimate Aluminum Systems are excluded from this offer. We will even pay the charges to ship it back! You risk nothing! No BS! View our Pulltarps Guarantee.
Refunds: Our policy is to process the returned merchandise within 72 hours of receiving it. If you have not received a credit within 72 hours (allowing for shipping transit time), or need to contact us for another reason, please contact me at 1-800-368-3075. Please have the RMA # available to help in getting your questions answered promptly.
Exchanges: Our policy is to process the Warranty Inspections within 72 hours of receiving it. If you have not received a response within that time frame (allowing for shipping transit time), or need to contact us for another reason, please contact me at 1-800-368-3075. Please have the RMA # available to help in getting your questions answered promptly.