Shipping Policy

Shipping: Orders are normally shipped within 3-4 business days on all in stock Pulltarps® Parts and Tarps using the following carriers: FedEx, UPS, Old Dominion, and Hollywood Delivery Services. Custom orders and orders for Tarp Systems may take up to a month to manufacture and ship.

Note: For parts, orders processed after 2 p.m. PST will be shipped out the following business day. Based on product availability, we generally ship out orders 3-4 business days after the date of purchase.

Parts and Tarps Returns: To return a part or tarp product, mail your product to 1250 North Marshall Ave, El Cajon, California, United States 92020. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you, may vary. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Tarp System Returns: You have 30 days from the date of delivery to install and test your Semi-Automatic or Automatic tarping system. If you wish to return it for any reason, then call 1-877-425-5013 and get a return authorization number. We will even pay the charges to ship it back! You risk nothing! View our Pulltarps Guarantee.

Refunds and Exchanges: Our policy is to inspect and process the returned merchandise within 72 hours of receiving it. If you have not received a credit after two weeks following the return being processed, or if you need to contact us for another reason, please call us at 1-877-425-5013. Please have the RMA # available to help get your questions answered promptly.

Distributed World Wide:

Tax Exempt Orders: If you have a state resell certificate, then you can place your order with a Customer Service team member by calling 1-877-425-5013 or visiting our Contact Us page to fill out a form for a sales associate to get back to you.

If you have Tax Exempt status, you can now order online and receive your full tax exemption! Sign in to your account on our website and follow the User Account & Tax-Exempt Set Up instructions before making your online purchase.

Important links
• User Account: https://www.pulltarps.com/my-account/
• Tax Exempt Registration upload: https://www.pulltarps.com/my-account/tax-exempt/
• User Registration form: https://www.pulltarps.com/wp-content/uploads/2023/05/PT_AccountProfile_2023_02.pdf
• User Account & Tax-Exempt Set Up instructions: https://www.pulltarps.com/wp-content/uploads/2023/05/TaxExemptInstructions_02.pdf
• Send completed User Registration form to: [email protected]